Nawaf Hamed Saeed Al Guaidi
Call center agent
Profile summary
A Highly motivated and friendly individual who takes pleasure in working with and helping people. Adept at planning, scheduling and coordinating my work load with the ability to multi-task and show strong time management. Looking to secure a challenging and interesting position with a forward-thinking company, where I may have the opportunity to further develop my skills and knowledge.
Key skills
Professional experience
Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center. Proactively offer customer to register VR and SMS service according to procedures and guidelines. Escalate customer queries and complaints as necessary. Follows up with customer via telephone or email following initial sales contact. Explain products or services and prices, and answer al the customers questions. Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers. Keep accurate data on all tasks performed as per defined format, Keep customer documents secured and filed accordingly. Meet or exceed the daily, weekly, and monthly sales targets set by the Management.